Right of withdrawal

You conclude the contract for an event with the host, not with heldby.me. Whether you can withdraw from it depends on who the host is and what they offer. Before every booking you see what applies to yours.

Private host: if the host acts as a private individual, the booking is not a consumer contract. There is then no statutory right of withdrawal.

Leisure events with a fixed date: there is no right of withdrawal for services connected with leisure activities where the contract provides for a specific date or period of performance (§ 312g(2) no. 9 BGB). This includes, for example, yoga classes, breathwork, meditation, ecstatic dance, kirtan, concerts and retreats.

Events with a right of withdrawal: courses for professional purposes, coaching or therapy can carry a right of withdrawal. The host marks such events; you then receive the host's withdrawal notice before booking and with your booking confirmation, and you can withdraw from the contract on your booking page.

Independently of this, a host can offer free cancellation. What is refunded is stated on the event page.

If you use heldby.me as a host privately, that is as a consumer, you can withdraw from the contract for the use of the platform with heldby.me. The following notice applies.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Christian Feuerbacher und Peter Juras GbR, Mainzer Str. 18, 80804 München, Deutschland, info@heldby.me) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also withdraw using the "Withdraw from contract" button (in your account settings on heldby.me or at heldby.me/legal/widerrufen).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

(Complete and return this form only if you wish to withdraw from the contract.)

To Christian Feuerbacher und Peter Juras GbR, Mainzer Str. 18, 80804 München, Deutschland, info@heldby.me:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):

Ordered on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.